bji999 Privacy Policy
This policy explains in detail how your personal information is collected, what purposes it is used for, and how it is kept secure.
Introduction and Applicability
bji999 is an online gaming platform that provides casino, slots, and sports betting services for Bangladeshi users. This privacy policy ("Policy") describes how bji999 manages the personal information of its users. By using our website, app, or any of our services, you agree to the terms of this policy.
This policy is an integral part of our Terms and Conditions. Reading both documents together will help you understand how bji999 is bound to you and how committed it is to protecting your information.
What Information We Collect
bji999 collects only the information needed to provide secure services, verify identity, and process financial transactions. The types of information are listed below.
2.1 Registration and Identity Information
- Full name and date of birth
- Mobile number and email address
- National ID number or equivalent identity document details (for age verification)
- Username and password (stored in encrypted form)
2.2 Financial Information
- Deposit and withdrawal transaction records
- Relevant reference numbers for payments made via bKash, Nagad, Rocket, Upay, or bank transfer
- Mobile financial service account numbers (full card or bank account numbers are not stored)
2.3 Technical and Usage Information
- IP address and device type
- Browser version and operating system
- Site access time, session duration, and pages visited
- Game play history and betting activity
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
Messages you send when contacting the support team via live chat or email may be recorded — for the purpose of improving service quality and resolving disputes.
Purpose of Using Information
bji999 uses the information collected for the specific purposes described below. Information is not sold to any third party for marketing purposes.
3.1 Account Management and Service Delivery
Identity information is essential for completing the registration process, verifying login, and ensuring the security of your account. Financial information is similarly used to process deposits and withdrawals.
3.2 Age and Identity Verification
Before accessing the platform, it is confirmed that the user is at least 21 years old. This is an essential step in ensuring responsible gaming. Our detailed guidelines on responsible gaming can be read separately.
3.3 Fraud Prevention and Security
Technical information is analysed to detect unusual login patterns, attempts to create multiple accounts, and suspicious financial activity. This helps protect the accounts of all users.
3.4 Service Improvement
Usage information is analysed to improve the platform's performance, game range, and payment services. This analysis does not directly identify any individual user.
3.5 Relevant Communications
Your mobile number and email address are used to send account notifications, transaction confirmations, and security alerts. If you do not wish to receive promotional messages, you can disable this from your account settings.
Sharing Information with Third Parties
bji999 does not sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties when strictly necessary for operating the service.
4.1 Payment Processors
The necessary financial information is shared with the relevant payment service provider to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer. These providers are governed by their own privacy policies.
4.2 Technology Service Providers
Trusted technology partners are engaged for cloud hosting, cybersecurity, and anti-fraud software operations. These partners are contractually bound to maintain the confidentiality of information.
4.3 Legal Requirements
Relevant information may be provided in response to court orders, lawful requests from investigative authorities, or other legal obligations.
Cookies and Tracking Technologies
The bji999 website and app use cookies and similar technologies that improve your user experience and maintain the functionality of the platform.
5.1 Essential Cookies
These cookies are required to keep login sessions active, verify security tokens, and remember language preferences. Without them, the platform cannot function properly.
5.2 Analytical Cookies
Anonymous analytical data is collected to understand which pages or game sections are most used. This data does not directly reveal any individual's identity.
5.3 Cookie Controls
You can turn off non-essential cookies by changing your browser settings. However, disabling essential cookies may cause problems with accessing your account or processing financial transactions.
Data Security Measures
Keeping your information secure is one of bji999's top priorities. Multiple layers of security measures are maintained for this purpose.
6.1 Encryption
All data transmitted through the website and app is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored as plain text — they are kept only in hashed form.
6.2 Access Controls
Staff can only access the information required for their specific role. Logs of any access to sensitive account information are recorded.
6.3 Two-Factor Verification
During login and withdrawal, an OTP (One-Time Password) verification is sent to the user's mobile number, which prevents unauthorised access.
6.4 Regular Security Reviews
Regular security tests are conducted to identify system vulnerabilities. If a data breach occurs, affected users are notified as quickly as possible.
Data Retention Period
bji999 does not retain any information beyond what is necessary. All information is stored while the account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
- Financial transaction records: at least five years after account closure.
- Identity verification documents: at least three years after account closure.
- Log files and technical data: typically deleted after two years.
- Marketing preferences and communication records: can be deleted at any time upon the user's request.
Your Data Rights
You have specific rights regarding your personal information. Those rights are outlined below.
8.1 Right to Access
You can request at any time to know what information bji999 holds about you. This request can be submitted through the support team.
8.2 Right to Correction
If your account contains incorrect or incomplete information, you can apply to have it corrected. Some information (such as date of birth) may be changed subject to verification.
8.3 Right to Deletion
After closing your account, you can request the deletion of your marketing-related information. However, information that must be retained due to legal obligations will fall outside the scope of this request.
8.4 Right to Object
Contact the support team to stop promotional communications or to object to certain types of data processing.
Protection of Minors
bji999 explicitly prohibits anyone under the age of 21 from using the platform. Information belonging to any minor is not knowingly collected or processed. Age verification is mandatory at account registration, and identity documents are verified in suspicious cases.
If it is suspected that a minor has created an account, it is immediately closed and any collected information is deleted. Parents and guardians are requested to monitor their children's device usage.
Policy Changes and Updates
bji999 reserves the right to amend this privacy policy. Registered users will be notified via their mobile number or email before any significant changes take effect. The updated policy will apply from the date it is published on this page.
Continued use of the platform after a revised policy is published will be taken as acceptance of the new terms. Answers to common privacy-related questions can also be found in our FAQ section.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact our support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.
- Live Chat: Direct support on the website and app
- Email: [email protected]
To learn more about our company, read the About Us page.